1. Return Policy

We offer returns and exchanges only in the following cases:

• You received the wrong item

• You received a damaged or defective product

Conditions:

• You must contact us within 2 days of receiving the parcel

• The product must be unused, unwashed, and in original condition with tags and packaging

• Proof (images or video) must be sent on WhatsApp at the time of unboxing for verification

2. How to Request a Return

To request a return or exchange:

1. Contact us on WhatsApp: 0304-1769922

2. Provide your order details and clear pictures/videos of the product issue

3. Wait for our team to review and approve your request

Note: Return shipping charges must be paid by the customer unless the mistake was from our side.

3. Refund Policy

• We do not offer cash refunds.

• In case of an approved return, you will receive:

  • Exchange of the same product

  • Or Store Credit/Voucher valid for future purchases

4. Non-Returnable Items

We do not accept returns for the following:

• Products damaged due to customer mishandling

• Items returned after 2 days of delivery

• Sale or discounted items (unless damaged)